Terms and Conditions – solveskincare.ae

1. Definitions

In this document, the following words refer to the meanings explained below:

  • The store or we: a store solveskincare.ae.
  • Customer or YouAnyone who visits the website, browses the products, or makes a purchase from the store.
  • the siteOur website can be found at the following link: https://solveskincare.ae

By using the site or completing any purchase, you are agreeing fully to these terms and conditions.

2. Accounts and personal data

  1. You may be required to create an account to complete certain services or requests.
  2. You are responsible for the confidentiality of your account login details and for all activities that occur through it.
  3. All data you provide must be accurate, complete, and up-to-date at all times.

3. Products and Prices

4. Payment

  1. We provide electronic payment methods available through our approved payment service provider.
  2. Payments are processed through a secure payment gateway, and we do not store your bank card details on our servers.
  3. If the payment process fails, the order will not be confirmed, and you must try again or choose another payment method if available.

5. Shipping and Delivery

  1. We provide shipping service within United Arab Emirates.
  2. Shipping costs and expected delivery time are explained during order completion, and may vary depending on the emirate or the weight and size of the shipment.
  3. The order will be delivered to the address you enter, and any error in the address is the customer's responsibility.
  4. In the event of a shipping delay due to reasons beyond our control (such as the shipping company or emergency circumstances), we will follow up on the order with the shipping company and inform you of any available updates.

6. Returns and Exchanges

  1. You can request a return or exchange of products in accordance with the applicable regulations. United Arab EmiratesAnd according to the following conditions:
    • The product must be in its original condition, unused and undamaged.
    • It must be inside the original packaging with all accessories and the invoice.
  2. The allowed period for return or exchange is 7 days From the date of receipt (you can adjust the period according to your policy).
  3. Some products may not be allowed to be returned for health or special reasons, and this will be explained on the product page if available.
  4. The customer may bear the shipping cost in the event of a return or exchange, unless the reason is an error on the part of the store (such as sending the wrong or defective product).

7. Cancel the order

  1. You can request to cancel the order before it is shipped by contacting us through the communication channels shown in the “Contact” section.
  2. If the order has already been shipped, cancellation is treated as a return request in accordance with the return policy mentioned above.

8. Warranty and Liability

  1. We carefully inspect products before shipping, and if you receive any damaged or incorrect item, please contact us within a maximum period of time. 48 hours From the date of receipt (the period can be modified).
  2. We are not liable for any indirect damages or losses resulting from misuse of the products.
  3. Our liability for any claim does not exceed the total value of the affected order.

9. Intellectual Property Rights

  1. All website content (texts, images, logos, designs, etc.) is owned by solveskincare.ae or our licensees, and is protected by copyright and trademark laws.
  2. No part of the site's content may be copied or reused for commercial purposes without our prior written permission.

10. Privacy and Data Protection

  1. We respect your privacy, and your personal data is treated with the utmost confidentiality and is not shared with any third party except as required by the order fulfillment process (such as the shipping company or payment provider).
  2. By using the site, you agree to the collection and use of your data as described in our Privacy Policy.

You can create a separate page named privacy policy Link it here, or add more details as needed.

11. Amendments to the Terms and Conditions

  1. We reserve the right to modify these terms and conditions at any time.
  2. The amendments will take effect from the date of their publication on the website, and your continued use of the website after the amendment is considered implicit acceptance of the updated terms.

12. Communication

For inquiries, feedback, or return and exchange requests, you can contact us via:

  • e-mail: support@solveskincare.ae