Return and exchange policy for cosmetics – Solve Skin Care Cosmetics

Once you purchase the product, it is considered to have been approved by you, and therefore the amounts paid or to be paid for your purchase of Solve Skin Care products cannot be refunded in any way, regardless of the method of payment used for the purchase, while preserving the buyer’s right to replace the product(s) purchased if they are found to be damaged or incomplete.

Therefore, please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess and correct the problem.

To be eligible for a product exchange, the item must be in the same condition as when you received it, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

1. No return and exchange policy:

  • No returns or exchanges: Due to the nature of cosmetics and in order to protect the health and hygiene of our customers, no cosmetics can be returned or exchanged after purchase.

Products that are non-returnable or non-exchangeable: All cosmetics that have been opened or used cannot be returned or exchanged. This includes all products purchased through our store.

2. Switching policy:

  • Switching period: The product can only be exchanged within [7] days of the date of receiving the order.

·        Product condition: The product must be in its original condition, unopened and unused, and in its original packaging. The replacement product must also be in the same condition as when you received it, with all tags attached, and in its original packaging.

·        Proof of purchase: A purchase receipt or order number must be provided when submitting an exchange request.

·        Non-exchangeable products: Products that have been opened or used, including cosmetics, cannot be exchanged for health and hygiene reasons.

·        Fees: The customer may bear the shipping costs for the exchanged products, according to the approved shipping policy.

3. How to submit a swap request:

  1. Contact customer service: Contact the customer service team via [phone number/email] to submit an exchange request.
  2. Fill out the form: You may need to fill out a swap form, which you can get from our website or through customer service.
  3. Product Return: Return the product to the address we will provide you after your order is approved.

4. Refund Policy:

  • Refund Policy: Since cosmetics cannot be returned, no refunds are issued on purchased products.
  • Alternatives: In the event of a product defect or an order error, it will be dealt with according to the exchange policy outlined above, noting that cash refunds are not available.

5. How to deal with problems:

Submitting documents: You may be asked to provide proof of purchase and photos of the product if there is a defect or error in the order.

Contact customer service: If you have any questions or problems regarding the products, please contact our customer service team via [phone number/email] within [7] days of receiving your order.